Rogue Fitness

Customer Service Team Lead - Retail

US-OH-Columbus
Job ID
2017-1309
# of Openings
1
Category
Customer Service/Support
Type
Regular Full-Time
Shift
First, Weekends

Overview

Interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.

Responsibilities

  • Have a 360° understanding of what is happening in the retail environment.
  • Effectively motivate and influence Team Members.
  • Input inventory orders.
  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage customers' accounts.
  • Record details of actions taken.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Exceed quality goals.

Qualifications

  • Bachelor’s degree preferred.
  • 1-3 years of real industry experience in a Customer Service setting.
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications.
  • Ability to type.
  • Communication skills - verbal and written.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Ability to operate a manual/powered pallet jack or lift product.
  • Must be able to lift up to 80 pounds and carry up to 80 feet.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed